“I have worked with Helen on several projects now and find her to be very professional in ensuring that the work she has completed absolutely meets our needs. Helen provides excellent guidance and advice. We have asked Helen to help us with a number of online surveys of both customers and team members. Helen is able to help ensure we don’t ask unnecessary questions, and to understand the best way to ask questions that ensure the most clear and useful responses. The work has helped us to improve our service to customers, and to ensure we are also meeting the needs the needs of our team. All of the projects have been completed on time and have led to us making even more informed decisions, that I am sure will greatly help our business in the months and years ahead.”
Mike Gannon, Managing Director, Out of Eden
“We commissioned Red Research to evaluate our ‘Light Up Lancaster festival’. Our brief was not simple but Helen provided a clear and comprehensive proposal for evaluating our event which required us to provide reports to funding partners and stakeholders, as well as informing out strategic planning. Working with Helen to generate quality visitor and stakeholder feedback from our event went really well, and the subsequent reports produced, as noted by the whole steering group, were very “professional, clear and on deadline.” We wouldn’t hesitate to recommend Red Research for other evaluation projects in the future.”
Mark McTigue, Lancaster City Council
“We have very much enjoyed working with Red Research who we commissioned to do an important research project into the economic impact of events and festivals in South Lakeland over 2015/16. Helen’s professionalism and experience in this area of work has led to excellent results which will prove immensely valuable to us going forward. Prompt support and communication was provided at every step of the process and we would have no hesitation in using Red Research’s services again in the future.”
Matt Williams, Economic Development, South Lakeland District Council
“Kendal Festival of Food used Red Research to undertake event research on our behalf. Planning the research activity was efficient and Helen immediately grasped what we wanted and needed from the research. The fieldwork team undertaking the research was polite and sensitive to visitor needs. The research report she produced has been used on so many occasions to support attracting public sector funding (economic impact data); sponsorship (visitor segmenting and spend); producers and speakers (visitor satisfaction rates). This is definitely an activity we will be repeating in the future with Red Research as it has paid for itself by attracting additional funds and sponsors to our 2016 event.”
Cath Dutton, Kendal Festival of Food
“Red Research has reignited my interest in event evaluation and enabled me to understand the value of it again. I have been developing and presenting festivals and events for more than 20 years and have to confess to having become a little jaded and sceptical about the event evaluation “business,” although I have worked with some excellent organisations and agencies. What makes Red Research distinctive is its real understanding of the events sector coupled with genuine enthusiasm for it and the ability to adapt to each individual event’s needs. Its coalface team was well-briefed, energetic and professional and the subsequent analysis and report was delivered swiftly and of a high quality. This meant we were able to maximise the interest and commitment of our key partners and funders. Red Research confirms that age-old adage “small is beautiful” and I would wholeheartedly recommend Helen to others.“
Julie Tait, Director, Lakes International Comic Art Festival
“In all the work that Helen has done on behalf of the GoLakes Travel Programme, she has shown a good understanding of our programme and offered advice and recommendations to help convey exactly what we required. Helen is incredibly professional and delivers to a very high standard. We would hope to work with her again on the See More Cumbria and the Lake District Programme.”
Tracey Chaplin, Visitor Travel Officer, GoLakes Travel
“Eden District Council was undertaking a community governance review in Penrith, to establish whether or not a town council should be created.
As part of this review we wanted a company to carry out some market research to establish attitudes and opinions of the people of Penrith. Red Research won this tender.
Despite the time frame being short, Helen quickly took on board the parameters of the engagement activity. She worked with us professionally and collaboratively, she responded positively and flexibly to our needs.
I was impressed by her enthusiasm, intelligent approach to a complex project, and her desire to be fully briefed on the regulatory background to the review.
The random sampling of Penrith residents was carried out exactly as agreed and the subsequent report was delivered on time and was well-presented and thorough.
The work carried out by Red Research represented a significant body of evidence for the Community Governance Review group to consider when making their final recommendations to council.
I was impressed by the overall professionalism of Helen Tate and Red Research and would not hesitate to recommend them in future.”
Samantha Bagshaw, Member Services Officer, Eden District Council
“When we needed to carry out some research into user attitudes to shared use cycle ways, and levels of support for two potential routes in the central Lake District, Red Research was recommended to us. Despite the unfeasibly short lead-in time, Helen put together a well thought out and clear research proposal which addressed all elements of our tender brief. It was also very competitively priced.
“On award of the contract, Helen proved enthusiastic and passionate about the project. She not only made useful suggestions for the questionnaire design and surveying format herself but she was also receptive and flexible to our own ideas. The development of the research was a two-way, inclusive approach and it was clear from the outset that what mattered most were our needs as the client, not what was best or more convenient for her or her team.
“The research exceeded our targets in terms of numbers interviewed, was carried out on time and on budget with the final report delivered ahead of schedule. I wouldn’t hesitate to work with Helen again.”
David Robinson, Access and Recreation Developer, Lake District National Park Authority
“Helen came to us highly recommended and she more than lived up to our expectations. She quickly grasped what we needed and delivered a high quality piece of work in an unreasonably short time! She involved us at every stage and adapted the project as our needs and demands changed. She gave a professional and knowledgeable presentation to our stakeholders which added weight to our findings. I have already recommended Helen to other organisations and would not hesitate to recommend her in the future.”
Cilla Clarke, Chief Officer, Eden Carers
“We are a group of volunteers who were looking for help with market research for a project we are working on and, fortunately, Helen was recommended to us. From the outset Helen was approachable and attentive.
She was quick to suggest a proposal which proved to be extremely effective and she quickly achieved the results we were hoping for. Helen was friendly and professional at all times – even when we had to bring our deadline forward by weeks!
I wouldn’t hesitate to recommend Red Research to anyone.”
Kim Hobson, Nenthead Chapel Restoration Project Manager
“In all of the work that Helen has undertaken on behalf of the Taste Cumbria project, she has displayed unfaltering enthusiasm and drive, a strong understanding of our programme objectives, a broad, industry view, a sensitivity at all times to the external political/financial/environmental working climates, and an exceptional degree of professionalism. She consistently delivers a very high standard of work; clearly, concisely, cost-effectively and on time.”
Mary Houston, Food Tourism Manager for Taste Cumbria
“I have found Helen Tate at Red Research to be both knowledgeable and experienced in research and evaluation fields, but yet able to explain and inform me, at a level that I understand. She has provided reports, research and evidence for measuring success, on time and within the budgets, a perfect solution.”
Andrea Runkee, Adventure Capital Project Manager
“We had the pleasure of working with Helen in 2011 on a project aimed at finding out more about our holiday home owners. Working with Helen was a pleasure due to her professionalism, passion and knowledge of our sector. Her strategic and realistic approach helped us to carry out some effective quality research. She is also friendly and reliable and I wouldn’t hesitate to recommend the services of Red Research.”
Natalie Swaby, Marketing Coordinator South Lakeland Parks Ltd